In line with The UK’s distance selling laws www.ilovesnob.co.uk offers the following refund and return policy and process
We offer a refund of the purchase price (not including p&p ) to any customer who has changed their mind as long as we are informed in writing –
- Please email [email protected] quoting your order number and name within 14 days of the item being received.
- Ensure the item is returned to the following address within 14 days of the above
e- mail being sent – [email protected], Chamberlains, High Street, Halberton, EX167AF – complete the returns form and attach the returns label ensuring the correct postage is paid. Completed Returns forms must be included with the item (s) failing to do so may delay your refund significantly.
- Once we have received the returned item we will give you a full refund of the item within 14 days.
Please note – The item must be in an unworn state, complete with all labels still attached. Any item that is returned in a less than perfect condition which we believe has been worn or does not still contain our labels will be returned to the customer and a refund will not be issued. Completed Returns forms must be included with the item – failing to do so may delay your refund significantly.
UK Postage and Packaging
For orders over £50 we offer free signed for postage. We do not currently offer free returns – If an item is returned you will need to cover this cost.
International Postage and Packaging
International postage. We will always endeavour to find the most cost effective option for international mail order customers. Please email your enquiry, stating your country and the item you wish to be delivered and we will quote you the options.
We check all our mail order items before they are dispatched, if you feel the item is faulty or not what you expected please contact [email protected] and follow the returns procedure as indicated above. If on inspection when we receive the item back from you we feel the item is not as described you will be reimbursed for the item and the post and packaging.