Shipping Policy

We ship worldwide from the UK. Orders are usually dispatched the same day, and always within 1–2 working days during busy periods.

  • From 31st July 2026, we’re no longer shipping to the EU, including Ireland.

    New European packaging regulations come into force from August. Although they’re primarily aimed at large international retailers and marketplaces, the rules also apply to small independent businesses like SNOB.

    To continue shipping to Europe, we’d need to register and comply with separate packaging schemes across individual EU countries. The costs and administration involved are simply beyond what a small independent business like SNOB can justify, so we’ve made the difficult decision to pause EU shipping for the time being.

    If you’re in the UK, Northern Ireland or the Channel Islands you are not affected – you can continue shopping with us as normal.

    If you have friends or family in the UK, we’re still very happy to deliver your order to a UK address, and they can then forward it on to you if they wish.

    To all of our wonderful European customers, thank you so much for your support over the years. We truly appreciate every order and hope we’ll be able to ship to you directly again in the future.

  • Orders are usually dispatched the same day you order. During busy periods we will still aim to dispatch within 1–2 working days.

    Orders placed after midday may be processed the next working day.

    Once your order has been dispatched you’ll receive a confirmation email with tracking details.

  • Delivery times begin once your parcel has been dispatched and vary by country. We provide broad estimates to allow for customs and postal delays:

    • UK: 2–5 working days
    • USA & Canada: 7–20 working days
    • Australia & New Zealand: 10–25 working days
    • Rest of World: 10–30 working days

    Delivery times may be extended by customs processing and individual country customs charges, which are out of our control. Most parcels arrive significantly sooner than the outer end of these estimates — we choose to list generous timelines to ensure transparency and to avoid disappointment.

    Once your parcel has left our premises, delivery times are determined by the carrier and may be affected by factors outside of our control.

  • United Kingdom

    • Free shipping on orders over £75
    • Orders under £75: £3.50 per 2kg package — Royal Mail 48 Hour Tracked
    • Upgrade to Royal Mail 24 Hour Tracked: +£3.50 per 2kg package
    • Guaranteed next day delivery: £12.00 (order must reach us before 12 noon)

    International

    • USA: £30
    • Rest of World: £30

  • Yes. We ship to the UK, USA, Canada, Australia, New Zealand and most international destinations.

    We are not currently shipping to the EU or the Republic of Ireland — please see the notice above.

  • We offer DPD or DHL Express Worldwide for faster delivery. Typical express delivery is 5–8 working days, depending on destination.

    Express rates are quote-based and depend on parcel size, weight and location. To request a quote, please email hello@ilovesnob.co.uk before placing your order. If you have already placed an order, please contact us within 12 hours to check upgrade availability.

  • Some countries charge import duties, taxes or customs fees on goods entering their country. These charges are set by the destination country.

    Where duties and taxes apply and can be prepaid, they will be calculated and shown before you complete your purchase, so you’ll know the total cost of your order before checking out. If duties and taxes have been prepaid, there should be no additional customs charges when your parcel is delivered.

    Occasionally, customs authorities may inspect parcels, which can cause delays beyond our control.

    US customers: most SNOB orders fall below the US de minimis threshold ($800), meaning duty is usually not charged, although occasional customs delays can occur.

    If a parcel is refused due to customs charges, return shipping fees or carrier costs may be deducted from any refund once the parcel is returned to us.

  • Tracking information is emailed once your parcel has been dispatched.

    Tracking may take time to update, especially during customs processing or local postal delays.

  • If your order is later than:

    • UK: 10 working days
    • Rest of World: 30 working days

    …please contact us and we will investigate.

    Claims for lost parcels must be submitted within 30 days of the estimated delivery window.

  • During these peak or seasonal periods, dispatch and delivery times may be extended.

    We advise ordering early to avoid delays if you require items for a specific date.

Returns and exchanges

Please note, refunds are only applicable to sales made and paid for online, not for purchases made in store. For more information on your consumer rights, please visit citizensadvice.org.uk

For all customer returns we strongly advise sending items using a tracked or signed-for service, as we are unable to issue refunds for items we do not receive.

  • In line with the UK’s distance selling laws, www.ilovesnob.co.uk offers the following refund and return policy and process:

    1. Please email hello@ilovesnob.co.uk quoting your order number and name within 30 days of the item being received.

    2. Ensure the item is returned in an unworn and unwashed condition with the labels still intact, to the address below, within 30 days of the above.

    3. Use the form that was included in your order.

    Returns @iloveSNOB, 8 Gold Street, Tiverton, Devon, EX16 6PZ

  • You will receive a refund within 7 days of receipt of the returned item.

  • In the unlikely event that an item is faulty when you receive it — we check everything, but mistakes can happen — please email us at hello@ilovesnob.co.uk explaining the issue, with photos if possible. We will then do all we can to rectify the situation.

  • We are a small local business and we keep our prices ‘high street’ low, which means we do not inflate our prices to cover postage and returns like some online-only boutiques. We therefore ask you to select your items carefully, as you are responsible for the cost of return postage.