Refund policy
Returns & Refunds
We want you to love your SNOB purchase! 💜
We hope you absolutely love everything you order from SNOB, but sometimes something just isn't quite right.
No problem! We've made returning your online purchase as simple as possible.
Every order includes a returns form and detachable address label, so everything you need is already in your parcel.
Changed Your Mind?
You have 14 days from receiving your online order to notify us that you'd like to cancel your purchase.
You then have a further 14 days to return your item.
Simply email hello@ilovesnob.co.uk with your order number and details of the item you'd like to return. You can also notify us of your cancellation using the enclosed returns form, provided it reaches us within the initial 14 days.
How to Return Your Item
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Complete your returns form – Include your name, order number and the item you're returning.
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Prepare your parcel – Please ensure items are unworn, unwashed and in their original condition, with all tags attached.
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Attach your returns label – You'll find a detachable address label enclosed with your order.
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Send your parcel – We recommend Royal Mail Tracked 48. Please retain proof of postage.
Return postage for unwanted items is the customer's responsibility.
Returns Address
SNOB Returns
8 Gold Street
Tiverton
Devon
EX16 6PZ
Returning an Online Order In Store
Prefer to pop in? We'd love to see you!
Online purchases can also be returned directly to our boutique at 8 Gold Street, Tiverton.
Simply bring your item and completed returns form or order confirmation.
The same cancellation timeframes and returns conditions apply whether returning by post or in person.
Original Tags & Item Condition
All SNOB garments are supplied with their original tags attached.
Please leave these attached when trying on your purchase. Under our voluntary returns policy, items with tags removed are not eligible for return.
For statutory cancellations, removing a tag does not automatically prevent a refund, although deductions may be made where excessive handling has reduced the item's value.
Please return items clean, unworn and free from damage, perfume or makeup marks.
Sale Items
Everyone loves a SNOB bargain!
For eligible discretionary returns of sale items outside the statutory cancellation period, we offer store credit rather than a refund, subject to our returns conditions.
However, sale items purchased online are covered by the same statutory cancellation rights as full-price items. If you exercise those rights within the required timeframe, you're entitled to a refund to your original payment method.
Refunds
Once your return arrives, we'll check it and process your refund as quickly as possible.
For statutory cancellations, refunds will be issued within 14 days of receiving your returned goods or evidence that you've sent them back, whichever is earlier.
Refunds are made to your original payment method.
If you're cancelling your entire order, we'll also refund the original standard delivery charge. Additional costs for upgraded delivery services are excluded.
Original delivery charges are not normally refunded for partial returns.
Faulty or Incorrect Items
We take great care when packing every SNOB order, but occasionally things go wrong.
If your item arrives faulty, damaged or incorrect, please email hello@ilovesnob.co.uk with your order number and details of the problem. Photographs are helpful where possible.
We'll work with you to put things right and cover reasonable return postage where appropriate.
Your Statutory Rights
SNOB operates in accordance with UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Your statutory rights include cancellation rights for most online purchases and remedies for goods that are faulty, not as described or not of satisfactory quality.
Nothing in this policy affects or limits your statutory consumer rights.
Need a Little Help?
We're a real independent boutique with real people who are always happy to help.
For returns, sizing advice or any questions about your order, please contact:
We'd much rather help you find something you absolutely love!
With love,
The SNOB Team 💜